GENERAL INFORMATION & REFUND POLICY
The Flying W Ranch is a live musical performance venue. Individuals sensitive to respiratory conditions, allergies or asthma should attend at their own risk. On occasion, the Flying W Ranch uses stroboscopic effects during musical performances, which may be a factor in triggering epileptic seizures. Individuals subject to seizures should attend at their own risk.
The Flying W Ranch is not responsible for lost or stolen property. Seating at the Flying W Ranch is subject to availability. Entry into the Flying W Ranch constitutes consent to use any film, video or likeness to bearer.
No refunds. No exchanges. No cash value. Tickets are valid only for the date and time scheduled. Tickets may not be substituted for merchandise or for special performances or special engagements.
Entry to the Flying W Ranch is subject to health and safety policies in place at the time of admission. Attending public gatherings risks possible exposure to illness from infectious diseases. Ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior to, during or after the event.
Frequently Asked Questions
Do you have a handicap parking lot? What accommodations do you make for handicapped patrons?
~ We have two parking lots. As you drive through the Ranch gates, a parking attendant will show you where the handicap-accessible lot is. It is much closer to the Ticket Booth and venue than the other parking lot is.
~ Our venue is ADA compliant.
~ We offer shuttle rides on golf carts between the parking lot, Ticket Booth and venue for guests who need one.
~ If you are unable to stand in the serving line, please let us know in the Comment box when you are making your reservation. We will gladly have a runner bring your meal(s) to you. Our Christmas events are a seated meal event.
~ Tables in the front row have the most space to accommodate wheelchairs. If you would like to be seated in the front row for this reason, please let us know in the Comment box when making your reservation.
Will we be eating inside or outside?
~ Our Christmas at the Ranch events are held entirely indoors. We rarely, if ever, cancel our dinner & program due to weather. In the event that we did have to cancel, we would announce it on our home page of this site as well as contact guests with reservations for that evening.
We made separate reservations/will be making separate reservations but want to all sit together as a group. How can we do that?
~ FIRST, decide on a name for your group, ie, "Smith Family", "Hansen Birthday", "Taylor Group".
~ If you have not yet made reservations, please inform everyone in your group that when they make their reservation, they will need to put the group name in the Comment box. This will alert our Ticket Booth of the names of those who wish to be seated together.
~ If you have ALREADY made reservations, please either email firstname.lastname@example.org or call (719) 598-4000 ext 1 so that we may gather the names/reservation numbers of those in your group. We will then place a note in the reservations with the group name. This will alert our Ticket Booth of the names of those who wish to be seated together.
We've already made reservations but need to add one (or two, etc) more to our reservation. How can we do that?
~ While we cannot add to an existing reservation, you can:
- FIRST, decide on a name for your group, ie, "Smith Family", "Hansen Birthday", "Taylor Group".
- NEXT, place an additional reservation and put the group name in the Comment box. This will alert our Ticket Booth of the names of those who wish to be seated together.
(1) Do I need to print out my tickets?
(2) I have 30 people in my group; do we all need to stand in line to check in?
(3) What time should we arrive?
~ (1) No. Please do not print out tickets. You can check in at the Ticket Booth with the name on the reservation.
~ (2) No. Only one person (per reservation) needs to go to the Ticket Booth to collect the tickets.
~ (3) Our gates will be open 15 minutes prior to the event starting time, ie, for a 4:00 pm event the gates will be open at 3:45 pm.
(1) Does the military discount apply to the whole family or just the military member?
(2) What ages qualifies for a "Senior" ticket?
(3) What does "Lapsize" mean in the ticket choices? Does the child get their own small plate?
~ (1) The military discount is for the active/retired military member only.
~ (2) Seniors tickets are available for guests 65 years of age and older.
~ (3) Lap size children must meet all of the following criteria:
- They must be three years old or younger
- They do not take a plate at dinner time (e.g. they must eat off of their parent's plate).
- They sit on the "lap" of their parents.
Do you celebrate birthdays/anniversaries/etc?
~ Yes! Our Wranglers will do a collective shoutout from the stage for birthdays and anniversaries! You are welcome to bring a small cake for your group if you would like.