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  FAQ's

Q. Does Flying W Ranch share customer information with third parties?

A. No. Our customers are the most important part of our business. We do not sell, trade or rent your personal information to third parties.

Q. How secure is my personal information?

A. Your personal information is safe with us. We use Secure Sockets Layer (SSL) technology to encrypt the information that you input before sending it through the Internet. We may reveal only the last few digits of your credit card number when confirming an order.

Q. What are my payment options?

A. We take Visa, Mastercard credit cards and check cards. Credit cards will be charged as CM International Inc. If you are uncomfortable about using your credit card for web site purchases, you can fill out the order form, and send it to flyingw@rmi.net  

Q. When do you charge me?

A. If you pay with a credit or check card, we will charge you on the day that your order ships to you. We never charge in advance for out-of-stock items. We will notify you via email when backorders are ready to ship and only then will you be charged.

Q. How do I place an order?

A. To order an item, you must place it in your shopping cart by choosing the "Add to Cart" button that appears next to each product description. To change the quantity of an item in your cart, type the number of items you want in the "Quantity" field and press the "Update Your Shopping Cart" button. To remove an item, select the "Remove" option and then press the "Update Your Shopping Cart" button. To buy the items in your shopping cart, press the "Final Checkout" button and confirm the shipping address and billing information, or download our PDF order form using the link conveniently placed at the top of any page.

Q. How will my order be shipped and how much will I be charged for shipping?

A. We offer 1-5 day delivery at our regular Ground Delivery rates within the continental U.S. Your order will be sent via UPS. Delivery will be scheduled for Monday through Friday. For standard rates, see our Shipping and Handling table.

Q. How do I check on the status of an order?

A. Choose the account option at the top of most pages to view the status of an order.

Order Status

Incomplete: You have begun this order but have not completed the checkout process.
New: Your order has been accepted.
Backordered: We are temporarily out of stock and will ship the item to you when it becomes available.
Hold: The order has been temporarily postponed or delayed.
In Process: We are processing your order.
Shipped: Your order has been filled and the package has been shipped.
Cancelled: You have cancelled the order and it has not been shipped.

For additional information, contact customer service.

Q. How do I cancel an order?

A. Contact customer service to cancel an order. If the order has already been shipped, our return policy applies.

Q. What is your return policy?

A. Dissatisfied with your purchase? No problem! If you receive a damaged item, or if we shipped you an incorrect item, we will replace it and reimburse you for your return freight charges. If you are unhappy with your purchase for any other reason, you may return it for a full credit (minus the return shipping costs) as long as the merchandise is still in a re-sellable condition. Please include a copy of the invoice along with the item. In all cases, please call or email us to obtain your return materials authorization (RMA) number first.
 
 
3330 Chuckwagon Road, Colorado Springs, Colorado 80919  |  800-232-3599
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